AI at work
Model Context Protocol MCP
An open standard for connecting an AI to the tools and data a business already uses: a CRM, a calendar, a database, a scheduling app. Think of it as a universal plug between the AI and your systems.
Why it matters for your business
Without a connection, an assistant can only talk. With MCP, it can look up a customer, check a schedule or create a record, using the same rules and permissions your staff have. It is how an AI goes from answering questions to doing work.
In practice
An operations assistant connects over MCP to a shuttle company's scheduling and HR tools. A manager asks "who is driving Saturday" and gets the real roster, not a guess.
Related terms
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